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Shipping Policy — Last updated: October 10, 2026. Governed by Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations; the law prevails in case of conflict. The Arabic version is the reference version.

1. Coverage: We ship to all governorates of Egypt.

2. Order confirmation: You receive a written confirmation with product details, total price, shipping fees and payment method (Article 38). You may correct or amend your order within 7 working days of confirmation.

3. Shipping fees: Shipping fees and any charges payable on delivery are shown in full at checkout before you confirm (Article 37).

4. Delivery time: The expected delivery date is stated when your order is confirmed. If we deliver late, or fail to deliver within 30 days where no date was agreed, you may cancel at no cost and we bear all shipping costs (Article 40).

5. Payment methods: Cash on delivery; InstaPay (transfer details are sent after you order, and the order ships once the transfer is confirmed); or card payment through a secure payment page.

6. Receiving your order: Orders are delivered to the address and phone number provided, with an invoice containing the details required by Article 10 of the Law. If your order arrives damaged, incomplete or different from what you ordered, you may exchange or return it within 30 days of receipt at no cost to you.

7. Contact: Phone / WhatsApp +20 155 622 8500 — info@orvan-perfumes.com — Consumer Protection Agency: 19588