FAQ
Everything to know before we launch.
When does ORVAN launch?
We haven't announced the date yet. Join the launch list to be the first to hear, with priority ordering before the public announcement.
Where do you deliver?
We deliver to every governorate in Egypt. Delivery fees are shown in full at checkout before you confirm your order.
How can I pay?
Cash on delivery, InstaPay, or card through a secure payment page. InstaPay orders ship once the transfer is confirmed.
Can I return or exchange?
Yes, within 14 days of receipt if the product is unused with its wrapping and seal intact. If an item arrives defective, damaged or not what you ordered, you can exchange or return it within 30 days at no cost. Full details are in our refund and exchange policy.
How do I know I'm buying from the official ORVAN?
Our official channels are this website, our Instagram and Facebook pages, and WhatsApp +20 155 622 8500. If an offer looks doubtful, message us before you buy.
Will I get a lot of emails if I sign up?
No. We only send launch news and offers, with your consent, and you can unsubscribe at any time from the link at the bottom of every email.
How can I contact you?
On WhatsApp +20 155 622 8500 or by email at info@orvan-perfumes.com.
Didn't find your answer?
Message us on WhatsApp