Shipping Policy | ORVAN Perfumes
Last updated: October 10, 2026
This policy is governed by Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations. If any part of this policy conflicts with the law, the law prevails. The Arabic version of this policy is the reference version.
1. Shipping coverage
We ship to all governorates of the Arab Republic of Egypt.
2. Order confirmation
After you place an order, you receive a written confirmation with the product details, total price, shipping fees and payment method (Article 38). You may correct or amend your order within 7 working days of its confirmation.
3. Shipping fees
Shipping fees and any charges payable on delivery are shown in full at checkout before you confirm your order (Article 37).
4. Delivery time
- The expected delivery date is stated when your order is confirmed.
- If we deliver after that date, or fail to deliver within 30 days where no date was agreed, you may cancel the order at no cost, and we bear all shipping costs (Article 40).
5. Payment methods
- Cash on delivery: you pay the courier when you receive your order.
- InstaPay: transfer details are sent to you after you place your order, and the order is shipped once the transfer is confirmed.
- Online payment page: pay by card through a secure payment page at checkout.
6. Receiving your order
- Orders are delivered to the address and phone number provided with the order.
- Your order comes with an invoice containing the details required by Article 10 of the Law and Article 9 of its Executive Regulations.
- If your order arrives damaged, incomplete or different from what you ordered, contact us. You may exchange or return it within 30 days of receipt at no cost to you, under our Refund and Exchange Policy.
7. Contact
Phone / WhatsApp: +20 155 622 8500 — Email: info@orvan-perfumes.com
Consumer Protection Agency: hotline 19588 — cpa.gov.eg